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Working at A:gusth 

A:gusth is the place for someone looking to grow professionally and personally. We value and encourage the employees of A:gusth to attain new skills, try new ways, and go beyond perceived limitations.
Being a small team of experts, working across Asia, requires everyone to take full responsibility for the success of every individual task. Our customers are global organizations who expect the best from their partners, in every respect.

 

A:gusth offers a modern, open-minded work-environment that respects everyone’s personality and way of life. You will have the opportunity to work on a variety of projects, try the latest technologies, and to be a part of an international team with a vast range of career opportunities.

A:gusth is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants. If you may be inclined to explore opportunities with us for any of the below open positons drop us your resume at careers@agusth.com.

Director, Sales

  • Enterprising Sales Position

  • Location open to Mumbai, Delhi or Hyderabad

 

The Position

Reporting directly to the Managing Director (Singapore), the successful candidate will enjoy a challenging position to grow top-line sales revenue whilst working closely with a technically strong team delivering projects for global companies in the Asia Pacific. In particular, the position will promote, drive, and secure commercial deals for the provision of end-to-end client solutions for businesses prioritizing automation and digitalization. The position takes responsibility for the entire engagement starting with a consultative approach, securing clients, and continuing to manage the account long-term. This key position will work towards creating a sales road map to develop the Indian market and in the due course a local sales team. Necessarily, the appointed individual will broadly engage with our technical team in Singapore, our global technology, and channel partners for a seamless transition of the project delivery.

This is an exciting and enterprising position within a company firmly committed to its growth in the Asia Pacific with a special emphasis on India whilst offering excellent long-term career development.

The Person

Interested candidates must be local or repatriate Indian national offering a Degree in Commerce, Business, IT. With at least 8-10 years’ working experience in Sales. Have strong interpersonal and communication skills, both verbally and written, good leadership and change management skill, analytical and must be able to engage with staff at all levels in the organization. Experience in consultative enterprise-sales and the SAP ecosystem are a strong plus.

 

Support Consultant, SAP

  • Exposure with International Clients

  • Position based in Hyderabad, India

 

The Position

Reporting to the service delivery lead, this position contributes to A:gusth's success by providing efficient customer support experience to our clients. The incumbent will essentially be part of the core support SAP team and collaborate in providing daily reports and status updates. Equally essential will be to focus on delivery,  its timeliness and without compromising the quality standards, foreseeing issues, and addressing them proactively​ during the course of service, during, and post-delivery. Being in the front line, the position demands integrity, honesty, and genuine belonging to promote the culture, mission, and customer-centric values of A:gusth. ​

The Person

To succeed in this role, candidates must have a Degree in Information Technology / Computer Science or related disciplines. A minimum of 3 years’ experience in providing SAP support in fast growth and high expectation environment. ​The candidate will also offer adept trouble-shooting knowledge and experience in SAP Workflow, ABAP on HANA, SAP FIORI / SAP UI5. Good exposure in ALE/IDOC configuration and outbound interfaces will be preferred ​. Functional knowledge in FI/MM is a plus. Enhanced debugging skills and experience to analyze the dump issues reported by the end-users is important. The candidate will offer strong multitasking ability, managing multiple deliverables, and providing support to international projects simultaneously. The candidate will offer focussed consulting excellent interpersonal and stakeholder management skills. Communication skills (written and verbal) in English are essential. 

 

Support Consultant, Capture

  • Exposure with International Clients

  • Position based in Hyderabad, India

 

The Position

Reporting to the Service Delivery Lead, this position contributes to A:gusth's success by providing efficient customer support experience to our clients. The incumbent will essentially be part of the core support team and collaborate in providing structured daily reports and status updates encompassing functional, and escalation, also proactively analyzing the capture team's workload and realigning to improve productivity, as necessary. Equally essential will be to focus on delivery,  its timeliness, and without compromising the quality standards, foreseeing issues, and addresses them proactively​ during the course of service/project. Being in the front line, the position demands integrity, honesty, and genuine belonging to promote the culture, and customer-centric values of A:gusth. ​

The Person

To succeed in this role, candidates must have a Degree in Information Technology/ Computer Science or related disciplines. A minimum of 3 years’ experience in delivering support in fast growth and high expectation environment. ​The candidate will also offer experience in image capture products like Kofax Capture, Captiva, OT Enterprise Scan Client, .Net programming. as a must. Plus ​some experience in Web Service integration, Microsoft SQL, SAP will be an added advantage. Good understanding of Windows Server Operating Systems and virtual environments (VMWare & Hyper V) will also be viewed preferably. The candidate will offer excellent interpersonal and stakeholder management skills plus communication skills ( written and verbal ) in English is essential. 

 

Lead, Service Delivery

  • Hands-on managerial role

  • Position based in Hyderabad, India

 

The Position

Reporting to the Country Head, this position holds the important duty to maintain high performing service support functions including IT Service Desk, Desktop Support, and VIP Support. The position will be the owner of the Incident and Service requests, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting, and establishing service improvement activities as the time demands. As the owner of the escalation process, our Service Delivery Manager will take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident reviews. Equally important will be to monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed impeccably. Champion for Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed is an essential aspect of this position. The incumbent will demonstrate reliability and be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems. She/ He will drive internal and third-party service review meetings covering performance, service improvements, quality, and processes. 

The Person

To succeed in this role, candidates must have a Degree in Computer Science, Information Technology, or related subject with ITIL qualification knowledge of its disciplines. A minimum of 5 years’ experience in Service Management professional and prior experience as a Team Lead or demonstrable experience in leading virtual teams. Plus the experience of managing 3rd parties and 3rd party delivered services. Also managing service or support in a large-scale and diverse environment of incident management, escalation procedures, and related disciplines The candidate will offer excellent leadership skills with a team-oriented and motivating approach, to set an example as the manager in maintaining integrity. The candidate will offer excellent interpersonal, stakeholder management, and communication skills ( written and verbal ) in English. 

 

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Site Information

Singapore HQ

A:gusth Asia Pacific Pte Ltd 

531 Upper Cross Street Singapore 051531

India

Hitech City Main Road, The Skyview 10, SY No 83/1, Raidurgam, Hyderabad, Telangana, India 500081

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