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Working at A:gusth
A:gusth is the place for someone looking to grow professionally and personally. We value and encourage the employees of A:gusth to attain new skills, try new ways, and go beyond perceived limitations.
Being a small team of experts, working across Asia, requires everyone to take full responsibility for the success of every individual task. Our customers are global organizations who expect the best from their partners, in every respect.
A:gusth offers a modern, open-minded work-environment that respects everyone’s personality and way of life. You will have the opportunity to work on a variety of projects, try the latest technologies, and to be a part of an international team with a vast range of career opportunities.
A:gusth is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants. If you may be inclined to explore opportunities with us for any of the below open positons drop us your resume at careers@agusth.com.
Director, Global Accounts
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Enterprising Sales Position
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Opportunity to build and lead a regional team
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Location: Singapore
The Position
>Defines a vision and creates a winning strategy that draws upon the strengths of the solution and responds to specific market needs, generating competitive advantage on existing markets and developing consistent new revenue streams that will guarantee short and long term achievements.
> Develops and applies an in-depth understanding of finance processes/ procedures and sales tools/systems as well as enterprise market, including industry, marketplace, strategies and trends, competitors, and competitive tactics to develop an effective long-term sales strategy and plan.
> Demonstrates outstanding execution track along the sales cycle, ensuring the sales methodologies and common processes are in place and defining clear territory engagement guidelines.
> Monitors and takes necessary measures to ensure an adequate pipeline of opportunities and demand generations for sustainable growth.
> Utilizes a disciplined approach for successful solution selling, establishing and maintaining accurate, timely, and documented sales revenue forecasting procedures, providing required updates to the executive management.
> Ensures there is a proper business case with clear and attractive ROI impact, on each proposal presented.
> Builds a network of executive relationships across industry, community, and business groups, and with key partners and customers to stay current on issues impacting business and sales, providing meaningful strategic advice to retain and grow their business through integrated solutions.
> Recruits a team of high caliber sales talent, introduces strong sales processes, supports the development of a full pipeline of sales prospects, engages customers and Partners at the executive level, motivates the sales team, resolves conflicts, removes barriers, and provides recognition in the pursuit and achievement of sales revenue and profitability.
> Drives each regional sales team member toward expected quarterly and annual sales objectives.
> Facilitates alignment and effective communication within the sales team and internal/external key partners/customers and promptly resolves any conflict to encourage harmonious and productive interaction.
The Person
>12+ years of experience in sales of complex business software / IT solutions
>Proven track record in business application software sales, ideally SAP
>Experience leading/managing in a team selling environment.
>Demonstrated success with complex, long-cycle sales campaigns in a fast-paced, consultative, and competitive market.
>Demonstrate success in negotiating complex contracts.
>Demonstrated knowledge of consultative selling methodologies
>Proven abilities in managing highly complex organizations and applying risk-mitigation strategies to customer
>Business level English: Fluent
Support Consultant, SAP
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Exposure with International Clients
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Position based in Hyderabad, India
The Position
Reporting to the service delivery lead, this position contributes to A:gusth's success by providing efficient customer support experience to our clients. The incumbent will essentially be part of the core support SAP team and collaborate in providing daily reports and status updates. Equally essential will be to focus on delivery, its timeliness and without compromising the quality standards, foreseeing issues, and addressing them proactively during the course of service, during, and post-delivery. Being in the front line, the position demands integrity, honesty, and genuine belonging to promote the culture, mission, and customer-centric values of A:gusth.
The Person
To succeed in this role, candidates must have a Degree in Information Technology / Computer Science or related disciplines. A minimum of 3 years’ experience in providing SAP support in fast growth and high expectation environment. The candidate will also offer adept trouble-shooting knowledge and experience in SAP Workflow, ABAP on HANA, SAP FIORI / SAP UI5. Good exposure in ALE/IDOC configuration and outbound interfaces will be preferred . Functional knowledge in FI/MM is a plus. Enhanced debugging skills and experience to analyze the dump issues reported by the end-users is important. The candidate will offer strong multitasking ability, managing multiple deliverables, and providing support to international projects simultaneously. The candidate will offer focussed consulting excellent interpersonal and stakeholder management skills. Communication skills (written and verbal) in English are essential.
Support Consultant, Capture
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Exposure with International Clients
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Position based in Hyderabad, India
The Position
Reporting to the Service Delivery Lead, this position contributes to A:gusth's success by providing efficient customer support experience to our clients. The incumbent will essentially be part of the core support team and collaborate in providing structured daily reports and status updates encompassing functional, and escalation, also proactively analyzing the capture team's workload and realigning to improve productivity, as necessary. Equally essential will be to focus on delivery, its timeliness, and without compromising the quality standards, foreseeing issues, and addresses them proactively during the course of service/project. Being in the front line, the position demands integrity, honesty, and genuine belonging to promote the culture, and customer-centric values of A:gusth.
The Person
To succeed in this role, candidates must have a Degree in Information Technology/ Computer Science or related disciplines. A minimum of 3 years’ experience in delivering support in fast growth and high expectation environment. The candidate will also offer experience in image capture products like Kofax Capture, Captiva, OT Enterprise Scan Client, .Net programming. as a must. Plus some experience in Web Service integration, Microsoft SQL, SAP will be an added advantage. Good understanding of Windows Server Operating Systems and virtual environments (VMWare & Hyper V) will also be viewed preferably. The candidate will offer excellent interpersonal and stakeholder management skills plus communication skills ( written and verbal ) in English is essential.
Lead, Service Delivery
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Hands-on managerial role
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Position based in Hyderabad, India
The Position
Reporting to the Country Head, this position holds the important duty to maintain high performing service support functions including IT Service Desk, Desktop Support, and VIP Support. The position will be the owner of the Incident and Service requests, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting, and establishing service improvement activities as the time demands. As the owner of the escalation process, our Service Delivery Manager will take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident reviews. Equally important will be to monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed impeccably. Champion for Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed is an essential aspect of this position. The incumbent will demonstrate reliability and be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems. She/ He will drive internal and third-party service review meetings covering performance, service improvements, quality, and processes.
The Person
To succeed in this role, candidates must have a Degree in Computer Science, Information Technology, or related subject with ITIL qualification knowledge of its disciplines. A minimum of 5 years’ experience in Service Management professional and prior experience as a Team Lead or demonstrable experience in leading virtual teams. Plus the experience of managing 3rd parties and 3rd party delivered services. Also managing service or support in a large-scale and diverse environment of incident management, escalation procedures, and related disciplines The candidate will offer excellent leadership skills with a team-oriented and motivating approach, to set an example as the manager in maintaining integrity. The candidate will offer excellent interpersonal, stakeholder management, and communication skills ( written and verbal ) in English.