
Unwavering Support: Reliable Technology, Anytime, Anywhere
We are committed to helping our customers whenever they need us and ensure that you can rely on the technology that we have provided for you, every time. We cater to global deployments with our 24/5 support infrastructure.
“ Our solutions are crucial to our customers and we understand the need to support quickly and efficiently to ensure business continuity. A project might end with the GoLive, our support will never end.”
Padmaja Alavarthi
Solution Delivery

Standard Maintenance
Workdays from 8 am to 7 pm
Reaction Time
Customer Care Management
24/5 Support
Weekend Support
-
Hotline Support
-
Remote Desktop
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License management
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Prio A: 4 hours*
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Prio B: 8 hours*
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Prio C: to be agreed
Defined Escalation and Technical Account Manager
Support Availability 24 hours / every weekday
Individually agreed for updates etc.
STANDARD
MAINTENANCE
PREMIUM
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
No
Optional
Yes
Yes
As our customer, you have access to our knowledge base, our documentation and support manuals. Our support desk provides your administrators guidance on issues that stand in the way of employees’ productivity. We make it easy to access our trained support professionals. And we go further than hotline support alone.
Whether you have any need for clarifications, or questions, or are looking for the latest update downloads. Our support is here to help you.