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Unwavering Support: Reliable Technology, Anytime, Anywhere

We are committed to helping our customers whenever they need us and ensure that you can rely on the technology that we have provided for you, every time. We cater to global deployments with our 24/5 support infrastructure.

“ Our solutions are crucial to our customers and we understand the need to support quickly and efficiently to ensure business continuity. A project might end with the GoLive, our support will never end.”

Padmaja Alavarthi
Solution Delivery

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Standard Maintenance 

Workdays from 8 am to 7 pm 

Reaction Time

Customer Care Management

24/5 Support

Weekend Support

  • Hotline Support

  • Remote Desktop

  • License management

  • Prio A: 4 hours*

  • Prio B: 8 hours*

  • Prio C: to be agreed

Defined Escalation and Technical Account Manager

Support Availability 24 hours / every weekday

Individually agreed for updates etc.

STANDARD

MAINTENANCE

PREMIUM

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

No

Optional

Yes

Yes

As our customer, you have access to our knowledge base, our documentation and support manuals. Our support desk provides your administrators guidance on issues that stand in the way of employees’ productivity. We make it easy to access our trained support professionals. And we go further than hotline support alone.

 

Whether you have any need for clarifications, or questions, or are looking for the latest update downloads. Our support is here to help you.

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